Znuny Support
This is why Znuny is the ideal ticket system for you
With Znuny you have an attractive and sophisticated ticket system for your service management based on open source. Significantly improve communication within your company and to your customers. Znuny supports various communication channels such as e-mail, self-service customer portal and system monitoring tools.
Password policies, email filtering support, and 2-factor support, along with many other security features, keep you on the cutting edge of security and permissions with Znuny.
Along with numerous automation processes, sophisticated customer management and strong performance, Znuny is your perfect ticketing system.
First class Znuny support
As a vendor-independent provider, we offer excellent Znuny support and set up Znuny for you exactly as you want it. We optimize Znuny exactly to your needs and make sure that you have an easy and quick start with the ticket system.
The right Znuny Support Plan for everyone
We know that not every company wants to invest in dedicated support staff. That is why we offer a fully comprehensive service to support ticket system users.
Choose the plan that best fits your needs.
Helping hands
Offer package
- Support of a Znuny instance
- 25 requests per year
- 4 hours consulting (remote)
Included conversions
- X
- X
- X
- X
- X
- X
SLA’s
- Service level: Mon. – Fr.
- Low impact: 12 h
- Medium impact: 8 h
- Critical-Impact: 4 h
- Fault acceptance: in case of emergencies
3.500€ per year
All-inclusive
Offer package
- Support of a Znuny instance
- 50 requests per year
- 10 person days included
Included conversions
- Znuny system optimization
- Performance optimization of services
- Predictive system health check
- Dedicated point of contact
- Monthly activity reporting
- Updates of Znuny and operating system
SLA’s
- Service level: Mon. – Fr.
- Low impact: 12 h
- Medium impact: 4 h
- Critical-Impact: 2 h
- Fault acceptance: in case of emergencies
17.000€ per year
Important information
Ubuntu 16.04 LTS / 18.04 LTS is recommended as the operating system.
All necessary system changes/adjustments and updates are coordinated/scheduled in advance with customer employees.
The customer is responsible for regular backups prior to all system changes/adjustments/optimizations and the Znuny system.