i-doit Support

The right i-doit support plan for everyone

We know that not every company wants to invest in dedicated support staff. That is why we offer a full service to support i-doit users.

Choose the plan that best fits your needs.

Helping hands

Offer package

  • Support of an i-doit on-premise instance
  • 25 requests per year
  • 4 hours consulting (remote)

Included conversions

(examples)

SLA’s

  • Service level: Mon. – Fr.
  • Low impact: 12 h
  • Medium impact: 8 h
  • Critical-Impact: 4 h
  • Fault acceptance: in case of emergencies

2.500€ per year

All-inclusive

Offer package

  • Support of an i-doit on-premise instance
  • 50 requests per year
  • 10 person days included

Included conversions

(examples)

SLA’s

  • Service level: Mon. – Fr.
  • Low impact: 12 h
  • Medium impact: 4 h
  • Critical-Impact: 2 h
  • Fault acceptance: in case of emergencies

16.000€ per year

Important information

Ubuntu 16.04 LTS / 18.04 LTS is recommended as the operating system.
All necessary system changes/adjustments and updates are coordinated/scheduled in advance with customer employees.
The customer is responsible for regular backups prior to all system changes/adjustments/optimizations and the i-doit system.

Ich habe Interesse an i-doit Helping hands

Ich habe Interesse an i-doit All inclusive

I am interested in i-doit Helping hands

I am interested in i-doit All inclusive