i-doit Support
The right i-doit support plan for everyone
We know that not every company wants to invest in dedicated support staff. That is why we offer a full service to support i-doit users.
Choose the plan that best fits your needs.
Helping hands
Offer package
- Support of an i-doit on-premise instance
- 25 requests per year
- 4 hours consulting (remote)
Included conversions
(examples)
- X
- X
- X
- X
- X
- X
SLA’s
- Service level: Mon. – Fr.
- Low impact: 12 h
- Medium impact: 8 h
- Critical-Impact: 4 h
- Fault acceptance: in case of emergencies
2.500€ per year
All-inclusive
Offer package
- Support of an i-doit on-premise instance
- 50 requests per year
- 10 person days included
Included conversions
(examples)
- i-doit system optimization
- Performance optimization of services
- Predictive system health check
- Dedicated point of contact
- Monthly activity reporting
- Updates of i-doit and operating system
SLA’s
- Service level: Mon. – Fr.
- Low impact: 12 h
- Medium impact: 4 h
- Critical-Impact: 2 h
- Fault acceptance: in case of emergencies
16.000€ per year
Important information
Recommended operating system: Ubuntu 16.04 LTS / 18.04 LTS
All necessary system changes/adjustments and updates are coordinated/scheduled in advance with the customer.
The customer is responsible for a regular backup before all system changes/adjustments/optimizations and of the i-doit system.
