Integrated IT Service Management
Create your IT documentation in i-doit, manage your processes and workflows using ((OTRS)) Community Edition and monitor your infrastructure, applications and productions with openITCOCKPIT.
An Integrated IT Service Management Solution
The ITSM Suite from it-novum combines ((OTRS)) Community Edition, i-doit and openITCOCKPIT to form an integrated ITSM solution. The CMDB taking the lead.
ITSM Suite Modules
All information about any given object is available in all three programs
(i-doit, openITCOCKPIT, ((OTRS)) Community Edition) Ticket lists, CI information and live status updates can be viewed directly with further information just a click away.
Advantages of the ITSM Suite
Get started quicker using a sophisticated service management solution
Save money without compromising on functionality
Avoid duplicating maintenance work by using an integrated solution
Open interfaces and easy expandability
A single point of contact for all tools and their interfaces
Customer-specific optimisation
One-Stop ITSM Support
All the advantages of the ITSM Suite combined with single-source, professional ITSM support. With an ITSM support contract from it-novum, you get professional support for ((OTRS)) Community Edition, i-doit and openITCOCKPIT Enterprise as well as the corresponding connectors offered by it-novum.
